It's important to know everything you can about the products you're buying and the company you are supporting - that's why we seek to be transparent about all of our processes and procedures.  If you haven't read it yet check out Our Story page and, if you have questions about our products, services, or procedures, check out the informative FAQ below.  

About Our Products

Where are your products made?  All of our products are made in the USA and orders are shipped directly from our facility in Lexington, Kentucky.

What products do you have?  We are always thinking of new and inventive ways to bring the therapeutic power of aromatherapy that fits your everyday life. Try our natural, 100% pure essential oil products such as the Pulse Point Balm, Bath Fizzie, and Sparkling Bath Soak. We will list new products for sale as they become available. 

About Shower Burst®

What is a Shower Burst?  Featured on Good Morning America, each Shower Burst delivers aromatherapy while you shower. Made with natural ingredients and scented with 100% pure essential oils, Shower Burst is a unique way to enjoy aromatherapy every day!

How do I use a Shower Burst?  Shower Burst tablets are easy-to-use! Unwrap Shower Burst and splash with water to infuse the air with curated blends from essential oils. 

How long does a Shower Burst last?  With proper use, a Shower Burst will last three to four showers - sometimes longer! Wet to reactivate with each shower.

What is the shelf life of a Shower Burst?  As long as the product remains wrapped, Shower Burst will hold its aromatherapy properties for 12 months.

About My Purchase

I have a question about a hydra product that I purchased in a retail store... hydra is a wholesale vendor and online retailer -  our products are available from retailers across the country.  If you have a question about a product that you purchased in a retail store, please contact us at 859.785.8500 or email us at

Does hydra have gift cards?  Yes we do!  Click here to purchase a digital gift card in denominations of $10, $25, $50 or $100.  These gift cards are digital and will be delivered immediately to your email address.

What are the hours for Customer Service?  You can contact Customer Service at, or us our live chat at the bottom of this page when active. Our office and chat hours are Monday-Friday, 8:30 a.m. - 5:00 p.m. EST.


About My Account

Where does hydra ship?  hydra ships within the United States including Alaska & Hawaii, but excluding Guam, Puerto Rico, and the US Virgin Islands via USPS.

I've forgotten my password and can't log in to my account - what do I do?  Reset your password by clicking here and entering the email address you used to set up your account.

Does hydra have a newsletter?  If so, how do I sign-up?   Yes, our emails include exclusive offers, product announcements, and more! hydraAromatherapy promises never to share your information with any third parties.

You can sign up for hydra’s newsletter on our website’s footer or in the check-out process when purchasing.

Additional Questions

Are there wholesale distribution opportunities with hydra?  Absolutely!  To inquire about wholesale distribution opportunities contact us at 859.785.8500 ext 505 or email us at

Who should I contact for a press inquiry?  Contact our Marketing Department by calling 859.785.8500 or email us at