It's important to know everything you can about the products you're buying and the company you are supporting - that's why we seek to be transparent about all of our processes and procedures.  If you haven't read it yet check out Our Story page and, if you have questions about our products, services, or procedures, check out the informative FAQ below.

About the Product

What is a Shower Burst?  Featured on Good Morning America, Shower Bursts deliver aromatherapy while you shower. Made with all-natural ingredients and 100% pure essential oils, they are a fun and unique way to enjoy aromatherapy every day!

How do I use a Shower Burst?  Shower Bursts are easy-to-use! Unwrap Shower Burst and splash with water to infuse the air with 100% pure, all-natural essential oils. Enjoy each fizzing Shower Burst for multiple showers!  Make sure to re-wet each time.

How long does a Shower Burst last?  With proper use, a Shower Burst will last three to four showers - sometimes longer!

What is the shelf-life of a Shower Burst?  As long as the product remains in a box or wrapped, Shower Bursts will hold their aromatherapy properties for 12 months.

Where are your products made?  All of our products are made in the USA and all orders are shipped directly from our facility in Lexington, KY.

What other products do you have?  We are always thinking of new and inventive ways to bring the therapeutic power of aromatherapy to the everyday.  If you liked the Shower Burst, try our other all-natural, 100% pure essential oil products such as the Pulse Point Balms, Bath Fizzies, and Sparkling Bath Soaks. We will list new products for sale as they become available. 

What are the hours for Customer Service?  You can contact Customer Service at 1.415.282.9500.  Our office hours are Monday-Friday, 10 AM-4 PM EST.

 

About My Purchase

I have a question about a hydra product that I purchased in a retail store... hydra is a wholesale vendor and online retailer - but our products are on shelves in retailers across the country!  If you have a question about a product that you purchased in a retail store, then please contact us at 1.415.282.9500 or email us at retail@hydraaromatherapy.com.

Does hydra have gift cards?  Yes we do!  You can purchase a digital gift card on our website under 'As A Gift' in the denominations of $10, $25, $50 and $100.  Note: These gift cards are not physical items and will be delivered to your email address.

 

About My Account

Where does hydra ship?  hydra ships to the United States (including Alaska & Hawaii, but excluding Guam, Puerto Rico, and the US Virgin Islands) via USPS.

I've forgotten my password and can't login to my account - what do I do?  If you have forgotten your password, reset it here. Be sure to enter the email address you used to set up your account.

Does hydra have a newsletter?  If so, how do I sign-up?  hydra has a newsletter that is catered to our customers. Our emails include exclusive offers, product announcements, and more!  hydra promises that we will not submit your information to any third parties.

You can sign up for hydra’s newsletter on our website’s footer or in the check-out process while purchasing a product.

 

Additional Questions

Are there wholesale distribution opportunities with hydra?  Absolutely!  To inquire about wholesale distribution opportunities contact us at 1.415.282.9500 or email us at wholesale@hydrasoap.com.

Who should I contact for a press inquiry?  Members of the media that wish to speak to a hydra representative, can contact our Marketing/PR Department by calling 1.415.282.9500 or emailing us at marketing@hydraaromatherapy.com.