Frequently Asked Questions (FAQ)
It's important to know everything you can about the products you're buying and the company you are supporting - that's why we seek to be transparent about all of our processes and procedures. We hope the below will answer your questions about our company, products, and procedures. If anything is missing here, please contact us!
About Our Products
Where are your products made? Our products are made in the USA and orders are shipped directly from our facility in Lexington, Kentucky.
What products do you have? We are always thinking of new and inventive ways to provide aromatherapy that fits your everyday life. Our aromatherapy products are scented only with pure essential oils derived from plants. Try our Essential Oil Roll-On when you're on-the-go, or a Bathtub Tea for a blissful soak without the mess. Signup for our mailing list to see new products as they are available.
About Shower Burst®
What is a Shower Burst? Each Shower Burst delivers aromatherapy while you shower. Made with natural ingredients and scented with pure essential oils, using a Shower Burst tablet is a unique way to enjoy aromatherapy every day!
How do I use a Shower Burst? Shower Burst tablets are easy-to-use! Unwrap Shower Burst, place in sachet, and splash with water to infuse the air with curated blends from essential oils.
How long does a Shower Burst last? A Shower Burst tablet can last three to four showers - sometimes longer! Wet to reactivate with each shower.
What is the shelf life of a Shower Burst? As long as the product remains wrapped, Shower Burst will hold its aromatherapy properties for 12 months.
About My Purchase
I have a question about a product that I purchased in a retail store. hydraAromatherapy is a wholesale vendor and online retailer: Our products are available from retailers across the U.S. and beyond. If you have a question about a product that you purchased in a retail store, please contact us at 859.785.8500 or email us at email@example.com.
Do you have gift cards? Yes we do! Click here to purchase a digital gift card in denominations of $10, $25, $50 or $100. These gift cards are digital and will be delivered immediately via email.
What are the hours for Customer Service? You can contact Customer Service anytime at firstname.lastname@example.org. Our office hours are Monday-Friday, 8:30 a.m. - 5:00 p.m. EST.
What is your shipping policy? We ship our products within the United States (including Alaska and Hawaii) via USPS and UPS for a flat rate shipping cost of $8. As this time, we are unable to ship to Guam, Puerto Rico, and the U.S. Virgin Islands. Orders totaling $40 or more will receive free shipping. Orders are typically shipped within 24-48 hours, if placed during regular business hours. Orders placed after business hours will process the following business day.
About My Account
I've forgotten my password and can't log in to my account - what do I do? Reset your password by clicking here and entering the email address you used to set up your account.
What's the best way to stay up to date with the latest from hydraAromatherapy? Our emails include exclusive offers, product announcements, and more! Sign up for updates at the bottom of the homepage.
Are there wholesale distribution opportunities with hydraAromatherapy? Absolutely! To learn more about wholesale distribution, contact us at 859.785.8500 or email us at email@example.com.
Who should I contact for a press inquiry? Contact our marketing team by calling 859.785.8500 or email us at firstname.lastname@example.org.